
TRD Electronics Terms & Conditions
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Terms & Conditions – Business
TRD Electronics Business Terms and Conditions of supply.
IMPORTANT: Please note that these Terms and Conditions only apply if you are buying products from us as a trade customer. Consumer purchases are subject to separate Terms and conditions which can be accessed via trduk.com/ terms-and-conditions-consumer.
If you have a credit account with us please pay particular attention to Clause 6. Please note that we do not sell products for export outside the United Kingdom.
1. General
1.1
trduk.com and all associated pages (“the Site”) is owned by TRD International Ltd. (“We”), a company registered in England (company number 15258810) with a registered office at TRD International Ltd, 140 Park Road, New Barnet, United Kingdom, EN4 9QN. Our VAT number is 456567749.
1.2
You are registered with us as a business customer and these are the Terms and Conditions of sale (“the Terms”) that apply to transactions between you and us.
1.3
The Contract is the contract between us and you for the sale by us and purchase by you of the Product in accordance with these Terms. By purchasing any products from us (“Product”) and by using the Site or submitting orders in accordance with Clause 2.3 you acknowledge that you have read and you agree to be bound by and comply with these Terms and that they supersede any alternative or previously used terms of supply.
1.4
A working day is any day other than weekends and bank or other public holidays.
1.5
In these Terms, the following rules apply:
1.5.1
A person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality).
1.5.2
A reference to a party includes its personal representatives, successors or permitted assigns.
1.5.3
A reference to a statute or statutory provision is a reference to such statute or provision as amended or re-enacted. A reference to a statute or statutory provision includes any subordinate legislation made under that statute or statutory provision, as amended or re-enacted.
1.5.4
Any phrase introduced by the Terms including, include, in particular or any similar expression shall be construed as illustrative and shall not limit the sense of the words preceding those Terms.
1.5.5
A reference to writing or written includes faxes and emails.
1.6
You acknowledge that you have not relied on any statement, promise or representation made or given by us or on our behalf which is not set out in the Contract. Any representations about the Products shall have no effect unless expressly agreed in writing and signed by one of our authorised representatives.
1.7
Any samples, drawings, images, descriptive matter, or advertising issued by us and any descriptions or illustrations contained in our catalogues or brochures or on the Site are issued or published for the sole purpose of giving an approximate idea of the Products described in them. They shall not form part of the Contract or any other contract between you and us for the sale of the Products.
2. Purchase of Products
2.1
The placing of a Product on our Site is an invitation to accept offers for such Product and is not an offer to sell at the listed price nor is it binding on us. We are under no obligation to accept your order (whether or not the order has been acknowledged and payment made).
2.2
By placing an order in accordance with Clauses 2.3, 2.4 and 2.5 below (“Order”), you will be deemed to be making an offer to purchase Products from us in accordance with these Terms.
2.3
If we agree to allow you to open a managed trade account (“Trade Account”) with us you may email, telephone or fax us with your Order. You shall ensure that the terms of your Order are complete and accurate. We will then manually input your Order into our online Site system to process the Order (”Manual Input Order(s)”). You will then be sent an order acknowledgement containing details of your Manual Input Order which you must check for any errors, this is your responsibility. If you discover any errors you must notify us within 1 working day of the date of the Order acknowledgement otherwise we will not be able to make changes to the Order details and we are not responsible or liable to you for such errors unless we have failed to correct them following notification from you received within the 1 working day time limit.
2.4
After placing an Order, including Manual Input Orders, you will receive an email from us acknowledging that we have received your Order. Please note that this does not mean that your order has been accepted.
2.5
All orders, including Manual Input Orders, are subject to acceptance by us, we will notify you by email confirming whether we have processed your payment (“Payment Confirmation”). At the same time, if we have accepted your Order, we will notify you of delivery dates. The contract between us (“Contract”) will only be formed when we send you the Payment Confirmation for your Order.
2.6
The Contract will relate only to those Products which we have expressly confirmed in the Payment Confirmation. We will not be obliged to supply any other Products which may have been part of your Order until the acceptance of such Products has been confirmed in a separate Payment Confirmation.
2.7
Any Order, including Manual Input Orders, (whether or not accepted) is subject to the availability of the Product. If the Product becomes unavailable prior to delivery, we will notify you following the Payment Confirmation. Either us or you may then cancel part(s) of the Order relating to the unavailable Product (including Products which can be reasonably linked to the unavailable Product). Or, where possible, we will give you the choice of purchasing an alternative Product (“Alternative”) from us. After we have received from you or sent notification of the cancelled Order, a refund will be issued for the cancelled parts of your Order. If an Alternative is chosen and payment for the Order has already been taken, we will refund you any overpayment. Or, in the case of underpayment, you will pay us any sums due in relation to the Alternative.
2.8
Where a Purchase Order specifies that goods may be delivered in instalments: the Purchase Orders are divisible; and each delivery made under such a Purchase Order:
(a) shall be deemed to arise from a separate contract; and
(b) shall be invoiced separately and any invoice for a delivery shall be payable in full in accordance with the terms of payment provided.
2.9
The price of the Products will be as set out in Clause 8. In the event that a Product is listed or quoted at an incorrect price due to an error, we will notify you within 14 days of the Payment Confirmation of the correct price by email, telephone or fax. Either us or you may then cancel the part(s) of the Order relating to the incorrectly priced Product (including those Products which can be reasonably linked to the incorrectly priced Product) or you may purchase the incorrectly priced Product(s) at the correct price. If you confirm you want to purchase the Product at the corrected price we will then arrange delivery of the Product to you. If payment has been taken for the Product and you cancel your Order we will, on return of the Product (if the Product has been sent out) issue a refund. If only some of the Products you ordered are mispriced it will not affect the Order in relation to any Products which were priced correctly.
2.10
You accept that any Products purchased which are listed as grade A, grade B, ex-display products or used stock (meaning they may have slight cosmetic defects, be a factory refurbished item or may have previously been sent out and sent back as an unwanted item) have the warranty set out in Clause 5.6.
3. Delivery
3.1
The Products will be delivered to the address you give when you place your Order (“Delivery Location”) however, we reserve the right not to make deliveries outside the United Kingdom.
3.2
Any dates quoted for delivery are approximate only, and the time of delivery is not of the essence. We will not be liable for any delay in delivery of the Products that is caused by a Force Majeure Event (as defined in Clause 15), your failure to provide us with adequate delivery instructions or any other instructions that are relevant to the supply of the Products or make the Delivery Location available to us.
3.3
Risk in the Products passes to you when the Products are signed for at the Delivery Location (including Manual Input Orders). We accept no responsibility for any damage to or loss of the Products after the risk passes.
3.4
It is your responsibility to check the Products upon delivery. Upon receipt of your Order you will be asked to sign for the Products confirming receipt in good condition. If the Products do not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as “unchecked”. Failure to do so may affect any warranty or other claims that you make thereafter.
3.5
We will inform you as soon as possible after Payment Confirmation if we are unable to deliver the Products to you on the date requested by you and we will, in consultation with you, set an alternative delivery date or period. We shall not be liable to you for any damage or loss you incur as a result of delay in delivery.
3.6
If you fail to accept delivery of the Products and without prejudice to any other rights and remedies available to us, we may store the Products until delivery takes place, and charge you for all related costs and expenses (including insurance) and after a period of 21 working days resell or otherwise dispose of part or all of the Products and, after deducting reasonable storage and selling costs (including, without limitation, insurance), account to you for any excess over the price of the Products or charge you for any shortfall below the price of the Products.
3.7
The quantity of any consignment of Products as recorded by us upon despatch shall be conclusive evidence of the quantity received by you on delivery unless you can provide conclusive evidence proving the contrary.
3.8
We shall not be liable for any non-delivery of Products (even if caused by our negligence) unless you give written notice to us of the non-delivery within 2 working days of the date when the Products would in the ordinary course of events have been received.
3.9
Our liability for non-delivery of the Products shall be limited to replacing the Products within a reasonable time or issuing a credit note at the pro rata Contract rate against any invoice raised for such Products. Please note that we ask that you use any credit note within 2 years of the date of issue.
4. Title/Risk
4.1
Risk in the Products shall pass to you in accordance with Clause 3.3.
4.2
Title to the Products shall not pass to you until the later of the following:
4.2.1
we have received payment in full (in cash or cleared funds) for the Products and all other sums which are or which become due to us for sales of the Products or any other products to you; or
4.2.2
completion of delivery by our carrier.
4.3
Until title to the Products has passed to you, you shall:
4.3.1
hold the Products on a fiduciary basis as our bailee;
4.3.2
store the Products separately from all other goods held by you so that they remain readily identifiable as our property;
4.3.3
not remove, deface or obscure any identifying mark or packaging on or relating to the Products;
4.3.4
maintain the Products in satisfactory condition and keep them insured against all risks for their full price from the date the risk passes to you in accordance with Clause 3.3;
4.3.5
notify us immediately if you become subject to any of the events listed in Clause 7.2; and
4.3.6
give us such information relating to the Products as we may require from time to time, but you may resell or use the Products in the ordinary course of your business.
4.4
If before title to the Products passes to you, you become subject to any of the events listed in Clause 7.2, or we reasonably believe that any such event is about to happen and notify you accordingly, then, provided that the Products have not been resold, or irrevocably incorporated into another product, and without limiting any other right or remedy we may have, we may at any time require you to deliver up the Products and, if you fail to do so promptly, enter any of your premises or of any third party premises where the Products are stored in order to recover them.
5. Defective Products and Warranty
5.1
Where we are not the manufacturer of the Products, we will endeavour to transfer to you the benefit of any warranty or guarantee given to us in relation to the Products.
5.2
Subject to Clauses 2.9 and 5.6, we warrant on delivery and for a period of 28 days from the date of delivery (“Warranty Period”), the Products shall:
5.2.1
conform in all material respects with their description;
5.2.2
be reasonably fit for purpose; and
5.2.3
be reasonably fit for any particular purpose for which the Products are being bought if you have made known that purpose to us in writing and we have confirmed in writing that the Products are fit for use for that purpose, following the 28 day period, the Products will be subject to the terms of the manufacturer’s warranty. Such warranties will vary from product to product.
5.3
Subject to Clauses 5.4 and 5.6, if:
5.3.1
you give notice in writing to us as soon as possible following (but in any event no later than 48 hours after) discovery that some or all of the Products do not comply with the warranty set out in Clause 5.2; and
5.3.2
we are given a reasonable opportunity of examining such Products; and
5.3.3
you make available such Products for collection by us or our nominated representative or (if agreed by us) return such Products to our place of business at our cost using our nominated carrier,; and
5.3.4
you are within the Warranty Period set out in Clause 5.2,
5.3.5
you will be entitled to, at our option, a repair or replacement, or in the event a repair or replacement is not possible, a refund if:
5.3.5.1
the product does not comply with the warranty set out in Clause 5.2, and
5.3.5.2
you comply with the process set out in this Clause 5.3.
5.4
We shall not be liable for Products’ failure to comply with the warranty set out in Clause 5.2 if:
5.4.1
you or your customer make any further use of such Products after giving notice in accordance with Clause 5.3; or
5.4.2
the defect arises because of a failure to follow the oral or written instructions as to the storage, commissioning, installation, use and maintenance of the Products or (if there are none) good trade practice; or
5.4.3
the defect arises as a result of us following a specification supplied by you; or
5.4.4
you alter or repair such Products without our written consent; or
5.4.5
the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal storage or working conditions.
5.5
Except as provided in this Clause 5 and Clause 10, we shall have no liability to you in respect of the Products’ failure to comply with the warranty set out in Clause 5.2.
5.6
Grade A, Grade B and Ex Display Products are highlighted as being such on our Site at the time you place your Order. For such products, given that no manufacturer’s warranty is available, the warranty in accordance with Clause 5.2 shall be 90 days for grade A and ex-display and 30 days for grade B. Where products are grade A, grade B, ex-display or used stock it will be noted in the Product description on the site.
5.7
You must check the Products on delivery and notify us promptly of any problems or issues and in any event within 2 working days of delivery by email, phone or fax if you have a Trade Account or, otherwise, via the eNotes section on the Site and return the Products to us within 5 working days of such notification from you by following our Returns Online procedure. Please note that risk of the Products in transit rests with you by virtue of Clause 3.3.
5.8
Please note that any Products returned to us which you claim to be defective will be checked and verified by our technicians. Any returned Products that are not found to be defective will be returned to you and we may charge you for the returned transport costs via your original payment method or hold the Products until full payment has been received by us for the return transport costs.
5.9
Any Products that you return to us are returned at your own risk, therefore you should take reasonable care that any Products to be returned are fully insured, correctly addressed and adequately packed and, if it is agreed by us that you are returning them yourself rather than using our returns collection service, carried by a reputable carrier.
5.10
For Products to be exchanged or replaced, any additional payments required will be taken from you using the same payment method as for the original purchase made by you. Replacement Products will not be despatched until such payment has been received.
5.11
Any refunds given under this Contract will only be made to the account(s) from which payment for the Products was received.
5.12
Where we agree to accept unwanted Products back from you we reserve the right to charge you a re-stocking fee of the higher of 20% of the Product sales price or the sum of £20 which you agree to pay upon re-stocking. Any such returned Products must be unopened and in a fully resalable condition and if they are not or you have not paid the re-stocking fee we may refuse to accept the Products back. You have 5 working days in which to return unwanted Products.
5.13
For faulty software, returns will only be accepted if the product itself is deemed to be defective by the manufacturer in accordance with the End-User Licence Agreement or it can be proven that the Licence Key has not been exposed. TRDuk will replace any damaged or non-conforming Licence Key upon receipt of the manufacturer’s confirmation that the item is faulty.
6. Credit Accounts Orders
6.1
You may apply to us in writing to set up a credit trade account which we may grant or refuse in our absolute discretion (“Credit Account”).
6.2
If you have a Credit Account you will not have to pay the full sum upon ordering but may pay for any Products ordered by you by the 30th day following the invoice date. All Credit Accounts which are also Trade Accounts are subject to Clause 8.2.
6.3
If you do not pay on time we may (without prejudice to our other rights and remedies) suspend your account and/or withdraw the Credit Account in our absolute discretion at any time by email notification to you and also charge interest in accordance with Clause 8.4.
6.4
For the avoidance of doubt, if you hold a Credit Account the provisions of this Clause 6 apply in addition to the other Terms and also in addition to the Credit Account Terms and Conditions which are provided when you open a Credit Account with us but if there is any conflict between the provisions of this Clause 6 and the Terms, this Clause 6 shall prevail for those with a Credit Account.
7. Insolvency/Incapacity
7.1
If you become subject to any of the events listed in Clause 7.2, or we reasonably believe that you are about to become subject to any of them and notify you accordingly, then, without limiting any other right or remedy available to us, we may cancel or suspend all further deliveries under the Contract or under any other contract between us and you without incurring any liability to you, and all outstanding sums in respect of Products delivered to you shall become immediately due.
7.2
For the purposes of Clause 7.1, the relevant events are:
7.2.1
a material breach by you of any of your obligations under this Contract; or
7.2.2
you suspend, or threaten to suspend, payment of your debts or are unable to pay your debts as they fall due or admit inability to pay your debts or (being a company) are deemed unable to pay your debts within the meaning of section 123 of the Insolvency Act 1986, or (being an individual) are deemed either unable to pay your debts or as having no reasonable prospect of so doing, in either case, within the meaning of section 268 of the Insolvency Act 1986, or (being a partnership) have any partner to whom any of the foregoing apply; or
7.2.3
you commence negotiations with all or any class of your creditors with a view to rescheduling any of your debts, or makes a proposal for or enter into any compromise or arrangement with yours creditors; or
7.2.4
(being an individual) you are the subject of a bankruptcy petition or order; or
7.2.5
one or more of your creditors or encumbrancers attaches or takes possession of, or a distress, execution, sequestration or other such process is levied or enforced on or sued against, the whole or any part of your assets and such attachment or process is not discharged within 14 days; or
7.2.6
(being a company) a petition is filed, a notice is given, a resolution is passed, or an order is made, for or in connection with your winding up, other than for the sole purpose of a scheme for a solvent amalgamation with one or more other companies or your solvent reconstruction;
7.2.7
(being a company) an application is made to court, or an order is made, for the appointment of an administrator or if a notice of intention to appoint an administrator is given or if an administrator is appointed over you; or
7.2.8
(being a company) a floating charge holder over your assets has become entitled to appoint or has appointed an administrative receiver; or
7.2.9
a person becomes entitled to appoint a receiver over your assets or a receiver is appointed over your assets; or
7.2.10
any event occurs, or proceeding is taken, with respect to you in any jurisdiction to which it is subject that has an effect equivalent or similar to any of the events mentioned in conditions 7.2.1 to 7.2.9 (inclusive); or
7.2.11
you suspend, threaten to suspend, cease or threaten to cease to carry on all or substantially the whole of your business; or
7.2.12
(being an individual) you die or, by reason of illness or incapacity (whether mental or physical), are incapable of managing your own affairs or become a patient under any mental health legislation.
8. Prices and Payment
8.1
The prices for the Products and delivery are as set out on the Site at the time of purchase or in the case of Manual Input Orders are as set out in our quotation or Order acknowledgement. In addition to the price you may be required to pay a delivery charge for the Products details of which are displayed on our Site or in the case of Manual Input Orders are as set out in our quotation or Order acknowledgement. Payment is due at the time of Order unless you have a Credit Account as set out in Clause 6.
8.2
Time for payment is of the essence of the Contract.
8.3
The price for the Products shall be exclusive of any value added tax and all costs or charges in relation to packaging, loading, unloading, carriage and insurance, all of which amounts you shall pay in addition when you are due to pay for the Products.
8.4
If you fail to pay us any sum due pursuant to the Contract, you shall be liable to pay interest to us on such sum from the due date for payment at the annual rate of 4% above the base rate from time to time of Bank of England, accruing on a daily basis until payment is made, whether before or after any judgment. We reserve the right to claim interest under the Late Payment of Commercial Debts (Interest) Act 1998.
8.5
Payments may also be made by credit or debit card, by BACS transfer, by PayPal, via your trade account or by cheque and we shall not despatch any Products until we receive cleared funds. No payment shall be deemed to have been received until we have received cleared funds. For the avoidance of doubt, payments by cash will not be accepted.
8.6
In accordance with Clause 8.5, any payments made online will be processed by a secure connection at the time you place your Order on the relevant section of the Site.
9. Export Terms
We do not sell Products for export outside the United Kingdom.
10. Limitation of our liability
10.1
In respect of any breach of Clauses 5.2 and 5.7 our entire liability shall be limited, to the extent that the cause of action relates to the items purchased on our Site, to (at our option):
10.1.1
repairing or replacing the Products; or
10.1.2
refunding the amount paid by you in respect of the Products purchased.
10.2
Subject to Clauses 10.1 and 10.3 our aggregate liability in respect of all causes of action arising out of or in connection with the Products purchased under these Terms (whether for breach of contract, in negligence or any other tort, under statute or otherwise at all) will not exceed an amount equal to the value of the Products delivered to you under these Terms.
10.3
Notwithstanding anything in these Terms we do not exclude liability for:
10.3.1
death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors;
10.3.2
under section 2(3) of the Consumer Protection Act 1987;
10.3.3
fraud or fraudulent misrepresentation;
10.3.4
breach of the terms implied by section 12 of the Sale of Goods Act 1979;
10.3.5
for any deliberate breaches of these Terms by us that would entitle you to terminate the Contract between us; or
10.3.6
for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
10.4
We will not be liable for any indirect or consequential losses or for any of the following types of loss whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable:
10.4.1
loss of income or revenue;
10.4.2
loss of business;
10.4.3
loss of profits or contracts;
10.4.4
loss of anticipated savings; or
10.4.5
loss of data.
11. Complaints Procedure
We are very proud of our high standards of customer service however, in the event that we fail in meeting these standards, please do not hesitate to contact us at the address at TRD International Ltd, 140 Park Road, New Barnet, United Kingdom, EN4 9QN.. Our aim will always be to deal with your complaint as soon as possible and make every effort to reach a satisfactory conclusion on your behalf in order to retain your valued custom.
12. Entire Agreement
These Terms represent the entire understanding relating to the use of the Site and supersede all other statements, representations or warranties (whether written, made by email or oral) made by us. Nothing in these Terms shall affect the liability of either party in respect of any misrepresentation, warranty or condition that it makes fraudulently. Any rights not expressly granted in these Terms are reserved by us.
13. Severance
If any provision of these Terms is found to be invalid or unenforceable by a court, it will be severed from the rest of these Terms which shall remain unaffected.
14. Third Party Rights
A person who is not a party to this Contract is not entitled to enforce any of its terms under the Contracts (Rights of Third Parties) Act 1999.
15. Force Majeure
15.1
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).
15.2
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
15.2.1
strikes, lockouts or other industrial action;
15.2.2
civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
15.2.3
fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
15.2.4
impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
15.2.5
impossibility of the use of public or private telecommunications networks;
15.2.6
the acts, decrees, legislation, regulations or restrictions of any government.
15.3
Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
16. Variation
We may vary these Terms in relation to future sales from time to time by publishing new Terms on the Site or by otherwise notifying you of our new Terms.
17. Notices
All notices given by you should be sent to us using one of the following methods of communication:
17.1
Post: TRD International Ltd, 140 Park Road, New Barnet, United Kingdom, EN4 9QN.
17.2
Fax: 020 7998 8030
17.3
Email: [email protected]
We may give notice to you at either the email or postal address you provide to us when placing an Order. Notice will be deemed received and properly served 24 hours after an email is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email that such email was sent to the specified email address of the addressee.
18. Our right to vary these Terms
We have the right to revise and amend these Terms from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.
You will be subject to the Policies and Terms in force at the time that you order Products from us, unless any change to those Policies or these Terms is required to be made by law or governmental authority (in which case it will apply to Orders previously placed by you), or if we notify you of the change to those Policies or these Terms before we send you the Payment Confirmation (in which case we have the right to assume that you have accepted the change to the Terms, unless you notify us to the contrary within seven working days of receipt by you of the Products).
19. Law and Jurisdiction
These Terms will be governed by and construed in accordance with the laws of England. Disputes arising in relation to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
View other policies or terms
Terms & Conditions – Retail Customers
TRD Electronics Consumer Terms and Conditions of supply
IMPORTANT: Please note that these Terms and Conditions only apply if you are buying products from us as a consumer. Trade Customers are subject to our Trade Terms and Conditions which can be accessed at trduk.com/terms-and-conditions-business.
This page (together with our Returns Policy and any other documents referred to on this page) tells you the Terms and Conditions (“Terms”) on which we supply any of the products (“Products”) listed on our website trduk.com and all associated pages (“our Site”) to you. Please read these Terms carefully before ordering any Products from our Site. You should understand that by ordering any of our Products, you agree to be bound by these Terms. You should print a copy of these Terms for future reference.
By clicking the button marked ‘Pay Now’ on our Site, you accept these Terms. Please understand that if you refuse to accept these Terms, you will not be able to order any Products from our Site.
1. General
1.1
The Site is operated by TRD International Ltd (“We”)., a company registered in England (company number 15258810) with a registered office at TRD International Ltd, 140 Park Road, New Barnet, United Kingdom, EN4 9QN. Our VAT number is 456567749.
1.2
In these Terms, the following rules apply:
1.2.1
A person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality).
1.2.2
A reference to a party includes its personal representatives, successors or permitted assigns.
1.2.3
A reference to a statute or statutory provision is a reference to such statute or provision as amended or re-enacted. A reference to a statute or statutory provision includes any subordinate legislation made under that statute or statutory provision, as amended or re-enacted.
1.2.4
Any phrase introduced by the Terms including, include, in particular or any similar expression shall be construed as illustrative and shall not limit the sense of the words preceding those Terms.
1.2.5
A reference to writing or written includes faxes and emails.
2. Use of the Site and Service availability
2.1
Your use of the Site is governed by our Terms of Website Use Policy. Please take the time to read these terms, as they include important terms which apply to you.
2.2
Please note we only deliver to addresses within the United Kingdom.
3. Your status
By placing an order for Products through our Site (“Order”), you warrant that:
3.1
you are legally capable of entering into binding contracts; and
3.2
you are at least 18 years old;
It is a crime to use a false name or a known invalid payment method to place an order. We may track every order placed on our Site to enable us, and all legitimate crime prevention and prosecution authorities, to trace individual users engaging in criminal activities on or using our Site.
4. How the Contract is formed between you and us
4.1
After placing an Order, you will receive an email from us acknowledging that we have received your Order. Please note that this does not mean that your Order has been accepted. Your Order constitutes an offer to us to buy a Product. All Orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email that confirms that your payment has been processed (“Payment Confirmation”) The contract between us (“Contract”) will only be formed when we send you the Payment Confirmation.
4.2
The Contract will relate only to those Products we have confirmed in the Payment Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the acceptance of such Products has been confirmed in a separate Payment Confirmation.
4.3
Any drawings, photographs or advertising we issue, and any photographs or illustrations contained on our Site, are issued or published solely to provide you with an approximate idea of the Products shown. There may be slight variations between these photographs or illustrations and the Products which you receive. Full detailed specifications are available from the manufacturer’s brochures or their websites. We will supply the product as supplied to us by the manufacturer.
4.4
If any of these Terms conflict with any term of the Order, these Terms will take priority.
4.5
We shall assign an order number to the Order and inform you of it in the Payment Confirmation. Please quote the order number in all subsequent correspondence with us relating to the Order.
4.6
If we are unable to supply you with Products, for example because those Products are not in stock or are no longer available, we will inform you of this by email and we will not process your Order. If you have already paid for the Products, we will refund you the full amount as soon as possible.
5. Your right to cancel.
Please see our Returns Policy here.
If you wish to return a Product which is faulty, please refer to Clause 9.
5.1
You can cancel an Order at any time before you receive your Payment Confirmation. After your Payment Confirmation is received, subject to Clause 5.3, you have a legal right to cancel an Order which begins on the date of the Payment Confirmation and ends 14 days following the day after you receive your Products. This means that during this period if you change your mind or for any reason and you decide you do not want the Products, you can notify us of your decision to cancel the Order and receive a refund. You must return the Products to us or request us to collect the item, in either case, at your cost. If you choose to cancel within the 14 days after receiving your Product, we will process your refund within 14 days upon receiving proof of return.
5.2
To cancel a Contract, you must inform us in writing in one of the following ways:
5.2.1
Phone or email. Call customer services on 020 7998 8030 or email us at [email protected]. Please provide your name, home address, details of the Order and, where available, your phone number and email address.
5.2.2
By post. Print off the form and post it to us at the address on the form. Or simply write to us as that address, including the information required in the form. We will need to receive this form within the cancellation period.
5.3
You will not have any right to cancel a Contract for the supply of any of the following Products:
5.3.1
computer software which has been unsealed.
5.3.2
consumable goods which have been sealed for health or hygiene reasons and the seal has been broken or removed, except in circumstances where a fault has been discovered that could not have been identified without unsealing the Products.
5.3.3
digital downloads once you have begun to download the digital content.
5.3.4
you, or a third party alter, or modify such Products without our written consent; and
5.3.5
the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal storage or working conditions.
6. Availability and delivery
6.1
Your Order will be fulfilled by the delivery date set out in your order confirmation or dispatch email or, if no delivery date is specified, then, subject to Clauses 6.3 and 6.5, within 30 days of the date of the Payment Confirmation. We ask that you inform us if you have not received your Products within seven days of the delivery date.
6.2
Delivery will take place when we deliver the Products to the address specified in your Order. Unfortunately, we may not be able to change the delivery address after your order has been dispatched. If you wish to change the delivery address after your Order has been dispatched and if we are able to process the change, a charge of up to £10 will be made (a redirection approval is subject to your order and account status). Depending on what courier and service is being used for your order, some items may be delivered to a neighbour or left in a safe location, this will be outlined via the courier and tracking information.
6.3
Orders placed before the specified cut off time will be processed the same day and will be delivered in accordance with your delivery request providing further security checks are not required and all of the Products are available.
6.4
If our supply of the Products is delayed by a Force Majeure Event (see Clause 14) then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided that we do this, we will not be liable for delays caused by the Force Majeure Event but if there is a risk of substantial delay, you may contact us to end the Contract and receive a refund.
6.5
Someone will need to be present at the delivery address to accept the Order. If no one is available at your address to take delivery, we will leave you a note informing you of how to rearrange delivery or collect the Products from a local depot.
6.6
If, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the Contract and refund any money which you have paid. We reserve the right to deduct our reasonable costs.
6.7
You have legal rights if we deliver any Products late. If, subject to Clause 6.4, we miss the delivery deadline for any Products and if any of the following apply then, unless we agree otherwise with you, you may treat the Contract as at an end straight away if:
6.7.1
we have refused to deliver the Products; or
6.7.2
delivery within the delivery deadline was essential (taking into account all the relevant circumstances) or you told us before we accepted your Order that delivery within the delivery deadline was essential.
7. Risk and title.
7.1
The Products will be at your risk from the time of delivery.
7.2
Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.
8. Price and payment
8.1
The price of any Products will be as quoted on our Site from time to time, except in circumstances when the price on our Site has obviously been quoted in error (please refer to Clauses 8.4 and 8.5 below).
8.2
The price of any Products will be as quoted on our Site from time to time, except in cases of obvious error (please refer to clauses 8.5 and 8.6 below).
8.3
These prices include VAT but exclude delivery costs, which will be added to the total amount due as set out in our Delivery Information Policy.
8.4
Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Payment Confirmation, unless Clause 8.5 (incorrect pricing) or 8.6 (obvious pricing error) applies.
8.5
Our Site contains a large number of Products, and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product’s correct price is less than our advertised price or the amount stated in your Payment Confirmation, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our Site / on the Payment Confirmation, we will contact you for instructions before dispatching the Product.
8.6
We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Payment Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.
8.7
We accept payment by Visa, Visa Electron, Mastercard, Maestro, American Express, PayPal or finance arranged through one of our third-party partners. We shall not dispatch any Products until we receive cleared funds. Please be aware that if you are using Paypal as your payment method we reserve the right not to ship to unconfirmed addresses.
8.8
Please note that Pay in 3 instalments and Pay in 30 days agreements are not regulated by the FCA. Finance is only available to permanent UK residents aged 18+, subject to status, T&Cs and late fees apply. Klarna.com/uk/terms-and-conditions
Complaints
If your complaint relates to your finance agreement with PayPal, or Klarna
If your complaint relates to the finance linked to your purchase you can still let us know about this, but we will forward it on to your credit provider. PayPal or Klarna will acknowledge your complaint and investigate it thoroughly and issue their response within eight weeks.
What to do if you can’t reach an agreement
If you are not satisfied with PayPal or Klarna’s response to your complaint relating to the finance agreement, you may be able to refer the matter to the Financial Ombudsman Service. You must contact them within six months of the date of PayPal or Klarna’s final response letter to you.
They can be contacted I the following ways:
- Write: Financial Ombudsman Service, Exchange Tower, London, E14 9SR
- Telephone: 0300 123 9 123
- E-mail: [email protected]
Further details can be found on the Financial Ombudsman Service website: https://www.financial-ombudsman.org.uk/
8.9
Your credit/debit card details will be encrypted by us to minimise the possibility of unauthorised access or disclosure. Please refer to our Privacy and Cookies Policy for more details. Authority for payment must be given at the time of order. If there is a problem taking payment for all or part of your order, we may contact you by telephone or email.
9. Your right to reject the Products / if the Products are faulty.
9.1
If you have any questions or complaints about the Products, please contact us. You can contact us by telephoning our customer service team at 020 7998 8030, by writing to us at TRD International Limited, 140 Park Road, New Barnet, United Kingdom, EN4 9QN or [email protected] or by using our live chat.
9.2
The statutory rights summarised below are in addition to any manufacturer’s warranty which is offered with your Products, such warranties will vary from product to product. If you have an issue with the Products, you can choose whether to seek a remedy under the manufacturer’s warranty or your statutory rights.
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 020 7998 8030.
The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected life of your goods your legal rights entitle you to the following:
– up to 30 days: if your item is not as described, not fit for purpose or not of satisfactory quality, then you can get a refund.
– up to six months: if a faulty item cannot be repaired or replaced, then you are entitled to a full refund, in most cases; and
– if you experience a fault after six months, you may still be entitled to a repair or replacement, or, if that does not work, some of your money back. This will depend on the expected life of your product and the duration of the manufacturer’s warranty; and will only apply for a maximum of six years.
The Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality.
– if your digital content is not as described, not fit for purpose or not of satisfactory quality, you are entitled to a repair or a replacement.
– if the issue cannot be resolved, or if it has not been fixed within a reasonable time and without significant inconvenience, you can get some, or all of your money back; and
– if you can show that a fault has damaged your device and we have not used reasonable care and skill, you may be entitled to a repair or compensation.
9.3
For more information about returning Products, see our Returns Policy.
10. Repairs, replacements and refunds
10.1
When you return a Product to us:
10.1.1
because you have cancelled the Contract between us within the 14 day cooling-off period, we will process your refund in accordance with Clause 5.1; Please see our Returns Policy here.
10.1.2
for any other reason (for instance, because you claim that the Product is defective) we will examine the return ed Product and, if you are entitled, we will contact you by email within a reasonable period of time to discuss with you whether you would like us to either repair, replace or refund the Product. We will usually process your repair, replacement or refund as soon as possible and, in any case, within 30 days of receiving the defective Product. If you elect for a refund of a Product returned by you because of a defect, it will be refunded as per our refunds policy (we reserve the right to verify that there is a fault), including a refund of the part of the delivery charge relating to sending the defective Product to you. TRDuk will offer a free collection for defective products and we would recommend that you contact us in the first instance see if you can make use of this service. However, at your discretion you may arrange to return the product via your own courier method and TRDuk will refund your return costs provided that it is a reasonable amount, and upon the receipt of proof of the carriage costs. To ensure charges incurred for courier method are reasonable, customers should contact TRDuk first to check the estimate costs before returning by your chosen courier method. If you are entitled to a repair or replacement of a defective Product, we will not charge you for redelivery of the repaired or replaced Product.
10.2
Non-faulty returns will not be accepted for electronic software downloads unless you inform us within 7 working days of receipt of the item and it can be proven that the Licence Key has not been viewed. For faulty software, returns will only be accepted if the product itself is deemed to be defective by the manufacturer in accordance with the End-User Licence Agreement or it can be proven that the Licence Key has not been exposed. We will replace any damaged or non-conforming License Key upon receipt of the manufacturer’s confirmation that the item is faulty. We do not cover faults caused by accident, neglect, misuse or normal wear and tear.
10.3
If an Order is over 6 months old and we have confirmed that the Product is defective, and a refund is due then:
10.3.1
if the Product is found to have been faulty at the time of purchase, Clause 10.1.2 will apply; or
10.3.2
if the Product was not faulty at the time of purchase, the refund will be calculated based on the age of the Order and you will be refunded a proportionate amount of the original purchase price of the Product. This does not include the carriage cost of the original Order which will not be refunded.
10.4
Refunds of any money received from you will be made using the same payment method originally used by you to pay for your purchase and paid back into the same account.
11. Our liability
11.1
Subject to Clause 11.2, we warrant to you that any Product purchased from us through our Site is of satisfactory quality and reasonably fit for all the purposes for which products of that kind are commonly supplied. This warranty does not apply to any defect in the Product arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, if you use the Product in a way that we do not recommend, your failure to follow instructions, or any alterations or repair or modifications which you carry out without our prior written approval. This warranty applies to our customer only and will not transfer to any subsequent purchaser.
11.2
You accept that any Products purchased which are listed as grade A, grade B, ex-display products or used stock (meaning they may have slight cosmetic defects, be a factory refurbished item or may have previously been sent out and sent back as an unwanted item) have a warranty of 90 days for grade A and ex-display and 30 days for grade B. Where products are grade A, grade B, ex-display or used stock it will be noted in the Product description on the site. You are still entitled to the same rights as a consumer under the Consumer Rights Act 2015, as per Clause 9.2, however the standard of quality expected of a grade A, grade B, ex-display products or used stock Product will be of a lower standard compared to a factory new Product.
11.3
Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for:
11.3.1
losses that:
11.3.1.1
were not foreseeable to you and us when the contract was formed; or
11.3.1.2
that were not caused by any breach on our part;
11.3.2
business losses.
11.3.3
losses of data; and
11.3.4
losses to non-consumers.
12. Data Protection
Except as expressly set out in these Terms, all use of your personal information will be made in accordance with our Privacy and Cookies Policy.
13. Events outside our control
13.1
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”).
13.2
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
13.2.1
strikes, lockouts or other industrial action.
13.2.2
civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
13.2.3
fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
13.2.4
impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
13.2.5
impossibility of the use of public or private telecommunications networks.
13.2.6
the acts, decrees, legislation, regulations or restrictions of any government.
13.3
Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
14. Other important terms
14.1
Applicable laws require that some of the information or communications we send to you should be in writing. When using our Site, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.
14.2
All notices given by you to us must be given to TRD International Limited, 140 Park Road, New Barnet, United Kingdom, EN4 9QN or by email to [email protected]. We may give notice to you at either the email or postal address you provide to us when placing an Order. Notice will be deemed received and properly served 24 hours after an email is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.
14.3
The Contract between you and us is binding on you and us and on our respective successors and assigns.
14.4
You may only transfer, assign, charge or otherwise dispose of this Contract, or any of your rights or obligations arising under it if we agree in writing.
14.5
If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking this Contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the Products, we can still require you to make the payment at a later date.
14.6
Each of the clauses of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect.
14.7
We intend to rely upon these Terms and any document expressly referred to in them in relation to the subject matter of any Contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these Terms and Conditions to be confirmed in writing.
14.8
We have the right to revise and amend these Terms from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.
14.9
You will be subject to the Policies and Terms in force at the time that you order Products from us, unless any change to those Policies or these Terms is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those Policies or these Terms before we send you the Payment Confirmation (in which case we have the right to assume that you have accepted the change to the Terms, unless you notify us to the contrary within seven working days of receipt by you of the Products).
14.10
The Contract is between you and us. No other person shall have any rights to enforce any of its terms.
15. Law and Jurisdiction
These Terms will be governed by and construed in accordance with the laws of England. Disputes arising in relation to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
View other policies or terms
Terms and Conditions – Website Use
Terms of use on trduk.com website and associated pages.
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE
These terms of use (together with the documents referred to herein) tell you the terms of use on which you may make use of the website trduk.com and all associated pages (our Site), whether as a guest or a registered user. Use of our Site includes accessing, browsing, or registering to use our Site.
Please read these terms of use carefully before you start to use our Site, as these terms will apply to your use of our Site. We recommend that you print a copy of this for future reference.
By using our Site, you confirm that you accept these terms of use and that you agree to comply with them.
If you do not agree to these terms of use, you must not use our Site.
Other applicable terms
These terms of use refer to the following additional terms, which also apply to your use of our Site:
- our Privacy and Cookies Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our Site, you consent to such processing and you warrant that all data provided by you is accurate. You also consent to the use of cookies on our Site; and
- if you purchase goods from our Site, our Terms and conditions of supply will apply to the sales.
Information about us
Our Site is owned and operated by TRD International Ltd, a company registered in England (company number 15258810) with a registered office at TRD International Ltd, 140 Park Road, New Barnet, United Kingdom, EN4 9QN. Our VAT number is 456567749. We are a limited company.
Changes to these terms
We may revise these terms of use at any time by amending this page. Please check this page from time to time to take notice of any changes we made, as they are binding on you.
Changes to our Site
We may update our Site from time to time and may change the content at any time. However, please note that any of the content on our Site may be out of date at any given time, and we are under no obligation to update it.
We do not guarantee that our Site, or any content on it, will be free from errors or omissions.
Accessing our site
Our Site is made available free of charge.
We do not guarantee that our Site, or any content on it, will always be available or be uninterrupted. Access to our Site is permitted on a temporary basis. We may suspend, withdraw, discontinue, or change all or any part of our Site without notice. We will not be liable to you if for any reason our Site is unavailable at any time or for any period.
You are responsible for making all arrangements necessary for you to have access to our Site.
You are also responsible for ensuring that all persons who access our Site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.
Our Site is directed to people residing in the United Kingdom. We do not represent that content available on or through our Site is appropriate or available in other locations. We may limit the availability of our Site or any product described on our Site to any person or geographic area at any time. If you choose to access our Site from outside the United Kingdom, you do so at your own risk.
Your account and password
If you choose, or you are provided with, a user identification code, password, or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.
If you know or suspect that anyone other than you know your user identification code or password, you must promptly notify us at [email protected].
Intellectual property rights
We are the owner or the licensee of all intellectual property rights in our Site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our Site for your personal use and you may draw the attention of others within your organisation to content posted on our Site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our Site must always be acknowledged.
You must not use any part of the content on our Site for commercial purposes without obtaining a licence to do so from us or our licensors.
If you print off, copy or download any part of our Site in breach of these terms of use, your right to use our Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
No reliance on information
The content on our Site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Site.
Although we make reasonable efforts to update the information on our Site, we make no representations, warranties or guarantees, whether express or implied, that the content on our Site is accurate, complete or up to date.
Limitation of our liability
Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
To the extent permitted by law, we exclude all conditions, warranties, representations, or other terms which may apply to our Site or any content on it, whether express or implied.
We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), any indirect or consequential losses, breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
- use of, or inability to use, our Site; or
- use of or reliance on any content displayed on our Site.
If you are a business user, please note that in particular, we will not be liable for:
- loss of income or revenue.
- loss of business.
- loss of anticipated savings.
- loss of data.
If you are a consumer user, please note that we only provide our Site to you for domestic and private use. You agree not to use our Site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data, or other proprietary material due to your use of our Site or to your downloading of any content on it, or on any website linked to it.
We assume no responsibility for the content of websites linked on our Site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any goods by us to you, which will be set out in our terms and conditions of supply.
Viruses
We do not guarantee that our Site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform in order to access our Site. You should use your own virus protection software.
You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.
Linking to our site
You are not permitted (nor will you assist others) to set up links from your own websites to the Site (whether by hypertext linking, deep-linking, framing, toggling or otherwise) without our prior written consent, which we may grant or withhold at our absolute discretion.
If you wish to make any use of content on our Site other than that set out above, please contact [email protected]. We reserve the right to withdraw linking permission without notice.
Third party links and resources in our Site
Where our Site contains links to other sites and resources provided by third parties, these links are provided for your information only.
We have no control over the contents of those sites or resources.
Applicable law
If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.
If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.
Contact us
To contact us, please email [email protected].
Thank you for visiting our Site.
Refund and Returns Policy
We know that you will be pleased with your purchases from Trduk.com. However, there may be occasions when you will need to return items to us.
Need to return an item?
You can request a return using our easy to use, online returns system which is accessed via your account.
In addition to this policy you should also refer to our general Terms and Conditions of Sale.
If you change your mind
If you have changed your mind about an item you’ve purchased from Trduk and wish to return it, no problem. An order can be cancelled at any point before the item is delivered to you. In line with the Consumer Contract Regulations (ICACs), you have a cooling-off period in which an item can be return within 14 days from receipt of the item. The item must be ‘as new’ and not used when returned to us.
You must return the item or request for us to collect it, in either case, at your own cost. After notifying us that you wish to return the item, you will have 30 days to return it. Once the item is received by our warehouse, we will issue you with a full refund to your original payment method. You will not have the right to cancel/return an item if it’s made to your specification or customised to your requirements.
Non-faulty returns will not be accepted for software downloads unless you inform us within 14 working days from receipt of the item and it can be proven the license key has not been viewed. For faulty software downloads, returns will only be accepted if the item itself is deemed defective by the manufacturer in accordance with the End-User License Agreement or it can be proven the license key has not been viewed. We will replace any non-conforming license key upon confirmation from the manufacturer that the item is faulty.
Returns using your own method of delivery
If you elect for a refund of a Product returned by you because of a defect it will be refunded as per our refunds policy, including any delivery charges paid by you, up to our cheapest delivery method. We will not refund premium delivery surcharges. Trduk will offer a free collection for defective products and we recommend that you contact us in the first instance to see if you can make use of this service. However, at your discretion you may arrange to return the product via your own courier method and Trduk will refund up to a reasonable amount. This will only be refunded upon the receipt of proof of the carriage costs. To ensure charges incurred for courier method are reasonable, customers should contact Trduk first to check the estimate costs will be reimbursed before proceeding with your chosen courier method.
Items Damaged in Transit
If an item purchased from Trduk is damaged in transit, please report it to us within 7 working days. It’s also recommended that you record this damage on the carrier’s delivery note. We will then arrange to collect the item from you free of charge. Where possible, items should be returned to us in their original packaging, complete with all accessories and documentation. If the original packaging is damaged beyond reuse, items should instead be returned in suitable packaging to ensure the item is not further damaged in transit.
Once the item is received by our warehouse, we will issue you with a replacement or full refund to your original payment method. If you have declined to use our free collection service, we will also reimburse you for reasonable return costs, which depends on the size of the item. Before returning an item, the method and cost of return should first be agreed with Trduk.
Items Faulty on Arrival
If your purchases are faulty on arrival, we request that you inform us within 30 days of receipt if you wish to receive a full refund (please note that for our business customers, this is 14 days). Items should be made available for collection or returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we’ll issue a replacement or full refund to you via your original payment method. If you have declined to use our free collection service by means to return the Product, we will reimburse you for reasonable return carriage costs. What constitutes a reasonable return carriage costs depends on the size of the Product. The method and cost of return should first be agreed with Trduk before returning the Product. We test returned items, and if a returned item is found not to be faulty by our technicians, we will return the item to you, in this instance you will be liable for our return carriage costs.
Items Faulty after 30 days
If an item purchased from Trduk becomes faulty after 30 days from receipt, you can return it to us free of charge, provided the item is within its warranty period. Trduk will accept your item back within the first 12 months to assess the fault. Once the item is received by our warehouse and deemed faulty, we will issue you with a replacement or give you some or all your money back as store credit, depending on how long the item might reasonably be expected to last. If your item is older than 12 months, we will instead issue you with a partial refund.
The statutory rights summarised below are in addition to any manufacturer’s warranty offered with your item, and warranties will vary from item to item. If you have an issue with an item, you can choose whether to seek a remedy under the manufacturer’s warranty or your statutory rights.
As a consumer, you have legal rights in relation to items which are faulty, not as expected, not of satisfactory quality, or not fit for purpose. We offer resolutions according to the timelines outlined by the Consumer Rights Act 2015. Nothing in these terms will affect your legal rights.
Faulty Large Appliances
If you think your product may be faulty, we’ll do our best to resolve the problem as quickly as possible. We’ll ask you to provide information on the product and the problem then one of our expert engineers will visit to help identify the fault and repair where possible. If the product is faulty we’ll offer you a resolution in accordance with your legal rights.
Your statutory rights as a consumer
The statutory rights summarised in our terms and conditions are in addition to any manufacturer’s warranty which is offered with your items; such warranties will vary from item to item.
We are always happy to assist customers directly with any queries or complaints. Please contact [email protected] in the first instance with any issues. If you are not satisfied with the way that we resolve any issue which you raise, please contact Citizens’ Advice Consumer Service who will be able to provide further guidance.
Open-Box Items/Ex-Display
Any items purchased which are listed as grade A, grade B, ex-display products or used stock (meaning they may have slight cosmetic defects, be a factory refurbished item or may have previously been sent out and sent back as an unwanted item) have a maximum warranty of 90 days for grade A and ex-display and 30 days for grade B. Where items are grade A, grade B, ex-display or used stock it will be noted in the item description on the site.
You are still entitled to the same remedies as a consumer under the Consumer Rights Act 2015, as referred to above, however the standard of quality expected of a grade A, grade B, ex-display products or used stock Product have a lower benchmark standard compared to a factory new Product.
This Cookie Policy was last updated on October 5, 2024 and applies to citizens and legal permanent residents of the United Kingdom.
1. Introduction
Our website, https://trduk.com (hereinafter: “the website”) uses cookies and other related technologies (for convenience all technologies are referred to as “cookies”). Cookies are also placed by third parties we have engaged. In the document below we inform you about the use of cookies on our website.
2. What are cookies?
A cookie is a small simple file that is sent along with pages of this website and stored by your browser on the hard drive of your computer or another device. The information stored therein may be returned to our servers or to the servers of the relevant third parties during a subsequent visit.
3. What are scripts?
A script is a piece of program code that is used to make our website function properly and interactively. This code is executed on our server or on your device.
4. What is a web beacon?
A web beacon (or a pixel tag) is a small, invisible piece of text or image on a website that is used to monitor traffic on a website. In order to do this, various data about you is stored using web beacons.
5. Cookies
5.1 Technical or functional cookies
Some cookies ensure that certain parts of the website work properly and that your user preferences remain known. By placing functional cookies, we make it easier for you to visit our website. This way, you do not need to repeatedly enter the same information when visiting our website and, for example, the items remain in your shopping cart until you have paid. We may place these cookies without your consent.
5.2 Statistics cookies
We use statistics cookies to optimize the website experience for our users. With these statistics cookies we get insights in the usage of our website. We ask your permission to place statistics cookies.
5.3 Marketing/Tracking cookies
Marketing/Tracking cookies are cookies or any other form of local storage, used to create user profiles to display advertising or to track the user on this website or across several websites for similar marketing purposes.
5.4 Social media
On our website, we have included content from Instagram, Facebook, Twitter, LinkedIn, WhatsApp and Pinterest to promote web pages (e.g. “like”, “pin”) or share (e.g. “tweet”) on social networks like Instagram, Facebook, Twitter, LinkedIn, WhatsApp and Pinterest. This content is embedded with code derived from Instagram, Facebook, Twitter, LinkedIn, WhatsApp and Pinterest and places cookies. This content might store and process certain information for personalized advertising.
Instagram, Facebook, Twitter, LinkedIn, WhatsApp and Pinterest are located in the United States.
6. Placed cookies
Join.chat – Functional
Elementor – Statistics
WooCommerce – Functional
WordPress – Functional
Complianz – Functional
Sourcebuster JS – Statistics
Stripe – Functional
Google Fonts – Functional
Google reCAPTCHA – Functional
Google Maps – Functional
YouTube – Functional
Facebook – Social Media – Functional
Instagram – Social Media – Functional
Twitter – Social Media – Functional
LinkedIn – Social Media – Functional
WhatsApp – Social Media – Functional
7. Consent
When you visit our website for the first time, we will show you a pop-up with an explanation about cookies. As soon as you click on “Save preferences”, you consent to us using the categories of cookies and plug-ins you selected in the pop-up, as described in this Cookie Policy. You can disable the use of cookies via your browser, but please note that our website may no longer work properly.
8. Enabling/disabling and deleting cookies
You can use your internet browser to automatically or manually delete cookies. You can also specify that certain cookies may not be placed. Another option is to change the settings of your internet browser so that you receive a message each time a cookie is placed. For more information about these options, please refer to the instructions in the Help section of your browser.
Please note that our website may not work properly if all cookies are disabled. If you do delete the cookies in your browser, they will be placed again after your consent when you visit our website again.
9. Your rights with respect to personal data
You have the following rights with respect to your personal data:
- You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
- Right of access: You have the right to access your personal data that is known to us.
- Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
- If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
- Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
- Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.
To exercise these rights, please contact us. Please refer to the contact details at the bottom of this Cookie Policy. If you have a complaint about how we handle your data, we would like to hear from you, but you also have the right to submit a complaint to the supervisory authority (the Information Commissioner’s Office (ICO)).
For Jersey residents, please contact the Jersey Office of The Information Commissioner. Guernsey residents can contact the Office of the Data Protection Authority in Guernsey.
10. Contact details
For questions and/or comments about our Cookie Policy and this statement, please contact us by using the following contact details:
TRD Electronics
74 Ballards Lane, Finchley, London N3 2BU
United Kingdom
Website: https://trduk.com
Email: [email protected]
Phone number: 020 7998 8030
This privacy policy sets out how TRDuk.com uses and protects any information that you give whilst using our website. TRDuk.com is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using TRDuk.com, then you can be assured that it will only be used in accordance with this privacy statement. TRDuk.com may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
- name
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
For the exhaustive list of cookies we collect see the Cookie Policy page.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us this request using our Contact Us information.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.