Payment and Shipping

Payment Policy

One of the main things regarding online shopping that worries the customers is the payment policy of the website they are shopping from. You are always afraid of scams and loosing your money because most of these transactions are not hand to hand ones. You have to mark your order and pre-deposit the cash. After that your order may get damaged and you might loose your money. But that is not the case while shopping with TRD. Here in TRD, our agents make sure that you are provided with the safest paying schemes to eliminate any risk of fraud or scrutiny. We offer our customers:

Completely safe and secured online transactions
We always use reliable and registered payment sources like Pay-pal or Master-card for online transactions
All the customer’s data and sensitive information shared during the payment procedure remains secured
We provide transparent payment methods
You can make payments safely from all over the world
Our payment channels

We provide our customers with two transparent payment channels that are completely safe and are related to registered sources so you can access them from anywhere. This ensures that our payment methods meet our customer’s requirements. Our online store will accept customer payments from the following channel

PayPal

Paypal is one of the leading American online payment company that serves as an electronic alternative for money orders. You can easily access paypal everywhere in the world. The transaction procedures are simple and you can access the system on your smartphones. This ensures safe and transparent transaction that keeps our customers satisfied.

Bank transactions

Apart from online payments, we also accept bank transactions and bills. But for this purpose you have to contact our billing department to gain access to the billing details.

Disclaimers:

If you are sending your money through Pay Pal, make sure that you keep the receipt for your security. Also it is to be noted that a Pay Pal transaction usually takes almost 5 days to clear. Therefore your order will be delivered after 5 days of payments when all the dues are cleared.

All the customers are requested to make the full payment for their orders as our company does not accept any instalment policies or credit purchases.

We also provide additional verification procedures for the orders exceeding $5000.

As new technologies are being introduced everyday so please note that our payment procedures and verification methods may also change with time. But all of our customers will be kept updated with the latest trends of our website.

Make sure to full go-through our website before every new purchase. This will eradicate the risk of any sort of misunderstandings during the transaction procedure.

Shipment Policy

Our business TRD electronics is operating worldwide and is a global supplier of electronics and gadgets. Therefore we make sure that our shipment policies are up to the mark that makes our customers fully satisfied. Our shipment services are not limited to UK only. We are providing services overseas too. We make sure that each of our order is properly tracked to ensure on time delivery. We also have strong networks with reliable sources to offer our customers safe deliveries.

Following are the shipment policies that are adapted by TRD electronics to ensure that none of our deliveries are suspended or delayed due to any error from our side.

UK Shipping Perks

TRD electronics has been operating since 2007 now and we are associated with multiple delivery services within and also outside UK. This allows us to provide our customers with their orders, no matter where they are. However, the UK residents have a slight advantage compared to the international customers as our head office is sited in the UK.

These perks include

The UK based customers are exempted from any additional delivery charges unlike the across border customers.
There are no taxes or VAT on purchase
The amount that is displayed during the checkout is final and includes all the fees.
If there is any situation where our UK customers are charged with additional courier service fee, TRD electronics will make sure that the amount is refunded to the customers.
In short, we make sure that our customers are only paying for their purchase and we do our best to eliminate all additional charges so you have to pay for your order only.

Delivery protocol

TRD electronics is affiliated with various delivery companies. Once the customers contact our online store and confirm their order, we provide them with multiple delivery options to avail. You are given choices to pick how your purchased order will be delivered to your doorstep. You delivery cost is already calculated based on your chosen delivery option. This cost is displayed on the last page of your online form. There are no additional payments except these charges. This provides you with an overview of your total bill before you finalize your order for delivery.

Things to be kept in mind

In order to ensure a transparent and on time shipping you have to keep in mind the following things:

Your delivery order is influenced by the weight and size of your order. So different orders will have different delivery charges.
Our delivery services may differ from region to region.
Only the shipping department has the authority to decide your courier services that are best suited for your region.

Apart from all these restrictions, the entire delivery method is based on your preference.

Shipping address

TRD electronics ensure safe transactions for our customers. Our anti-theft policies clearly states that the customer’s billing address and shipping address should be same to avoid any errors. If you are providing an alternative address, we require your credit card company to send in a verification form that verifies your address. This assures that all the products are being delivered to a registered and legitimate source.

This process of authentication is however time consuming. We have to first contact your credit card company to gather the legitimate information. This takes time and your orders may get delayed. Therefore we advise our customers not to register alternative addresses for delivery.

Also, you have to make sure that all your orders are placed with the delivery address. This is because we do not re-route our packages and our policies do not allow customers to pick up the order directly from the courier services.

Return Policy

If you have changed your mind or you are not satisfied with your order, then TRD electronics request you to follow these rules in case of returns and refunds:

You must accept the shipments once they are dispatched. After that you can return them if needed
If you are not sure about the order, cancel it before the shipment gets dispatched.
If the products delivered to you are damaged or have some sort of issues, then it is your duty to notify our customer care agents about the damages to avail refunds.

We hope that all of our policies are clear cut for you. But if you still have any sort of queries regarding our policies, you can contact our customer’s service agents whenever you want. They are available at your service 24by7. So make sure you fully inquire about policies before placing your order to avoid any sort of negligence.

PRIVACY AND COOKIE POLICY

Privacy Policy

The privacy policies of TRD electronics reflects the steps that our company takes to safeguard any information that is provided to us by our customers during transactions. Our store thrives to make sure that your privacy is protected. We ask our customers to provide certain information which can later be used to identify them when using the website. We also make sure that all this information is secured within our records. Our privacy policies also keep updating every day. Our workers make sure that all these updates are regularly posted on our website for our customers. We advise you to check our website frequently to make sure that you are satisfied with any changes in our policies and procedures.

What we collect

We may gather the following information from our customers:

Customer’s name
Your contact information along with your email address
Demographic information such as postcodes, preferences and interest for delivery purposes
Other information that are related to customer care surveys or new offers

We make sure that none of this information and leaked. All this information is collected and used for your convenience only.

What we do with the information we gather

We have to assure you that TRD electronics does not gather this information for their interest. All this information is for customer’s convenience only. This information allows us to understand our customer’s needs and to provide them with a better service. The main reason for gathering this information is:

To keep an internal record of our customers for future transactions
To improve our products and services by taking your reviews and surveys
The company may send promotional texts and emails to our customers informing them about new releases, new promotions, special offers or any other information which our customers may find useful and interesting. For this purpose we require your email and phone numbers to make sure that you are updated with our facilities in the future.
We also gather information from customers to customise our websites according to your interest. As for TRD electronics, customers are the main priority and we want to keep ourselves updated with our customer’s requirements and interests.

Security

Our customer’s safety is our main priority. All the information that we gather from our customers remain private and totally safe in our records. No unauthorised personnel are allowed to access this information. We put it through suitable managerial and electronic procedures to safeguard your information.

How do we use cookies

A cookie is a small file that requires permission to be placed on your computer’s hard drive. Once you have agreed and granted the permission, the file is added to the hard drive. The cookie lets you know when you visit a particular website by analyzing the internet traffic. So the cookie is basically a type of message given to the web browser by the server. It helps identifying the users by saving their login information. When you enter a website using a cookie, you may be required to fill in a form demanding your personal information like email id, name etc. Cookie allows web applications to respond to you as an individual. The web application can then alter its operations according to your needs.

TRD electronics also use traffic log cookies to identify which pages are being used. This helps us to customize our websites in accordance to our customer’s needs. We make sure that the information is kept private. We only use it for statistical analysis and after that the data is removed from our systems.

Why do we require cookies

Cookies help us to understand our customer’s interest by monitoring your browsing details. This enables us to provide you with a better website and pages that you find useful. The cookie only provides us the data that you wish to share with us. It is only the relevant information that we require to customize our website and does not include any personal or private information. We also provide you with the authority of choosing or declining a cookie. Most web pages automatically accept cookies, but here in TRD electronics, you can decline the cookie if you prefer. However this may prevent you from taking the full advantage of our website.

Links to other websites

Our website does not provide the customers with limited information. We also refer links to other useful websites to allow our customers to avail the offers present on these websites and to browse those websites for a better analysis and comparison. But remember that once you have accessed these links and have left our website, TRD electronics have no control over that other website you are using. Therefore we do not undertake any responsibility for protection and privacy of any information that you provide on those websites. Our only concern is the information that you share with us on our website. Therefore, while accessing the links of other websites, you must look at the privacy statement applicable to the website in question.

Controlling your personal information

Your personal information is your asset and our main obligation. You have full control over your information and can restrict the collection and use of your personal information in the following ways:

There is a box displayed on the website that allows you to restrict your information from direct market purposes. So whenever you are filling in a form on our website, you can always look for that box and can click it to ensure that your information is not used by anyone.
If you have previously agreed on sharing your personal information for the purpose of direct marketing, you may change up your mind whenever you want. You can do this by informing our customers care agent who is available at your service any time.

We assure you that we will safeguard your personal information and it will not be distributed to any third party unless we have your permission or are obligated by law to do so. We may use your personal information to provide you with promotional offers about third parties which we think you may find interesting. But this will only be done if you allow us to.

You may request the details of the personal information that we hold up for you under the Data Protection Act 1998. A small fee will be payable in this case. You can always request our service agent for the copy of your information that we are holding.

If you find any information that we are holding on you, irrelevant or false, you can always request for amendments by writing us an email. We will surely restate any information that is found to be incorrect.

List of cookies we collect

The table below displays a detailed list of all the cookies that we collect and the information they store

FORM_KEY

This cookie prevents forged request and stores randomly generated key

PHPSESSID

Stores your session ID on the server

GUEST-VIEW

Allows the guest to view and edit their orders on our website

PERSISTENT_SHOPPING_CART

This cookie will provide you with a link, displaying all the relevant information relating to your cart and viewing history, if you have requested it

STF

It provides you the information of products that you have emailed your friends

STORE

This cookie allows you to view the store or language that you have selected

USER_ALLOWED_SAVE_COOKIE

It indicates that whether a customer is allowed to use the cookie

MAGE_CACHE_SESSID