Customer Service

Shipping & Delivery

Shipping Methods - We use UPS (United Parcel Service) for all orders. International Deliveries are also dispatched via UPS. All delivery services used to deliver packages to our customers require a signature upon delivery.

All International deliveries are tracked and require signature upon receipt.


Shipping Rates - All shipments are processed for delivery after complete payment. Delivery charges are competitively priced via UPS current pricing tarifs based on weight of items. We do not overcharge or make any profit on shipping - the prices stated come directly from UPS.

All Shipping requires a signatory for items to be delivered.

Prices quoted are for Standard Service - However due to the value of many of our items a small handling charge is added so that every item is insured to cover damage or loss whilst in transit.

Privacy & Security

TRDuk is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. TRDuk may change this policy from time to time by updating this page. You can read the full policy here and should check this page from time to time to ensure that you are happy with any changes.

Returns & Replacements

Please read through these terms carefully. 

It is our responsibility to supply you with goods that meet your consumer rights.

A specific address for returning goods will be advised with return instructions after you have cancelled the contract.
 
If you are unclear about your rights or require advice, you can contact the Citizens Advice Consumer Service on 03454 040506. We work closely with Trading Standards. You may also wish to contact your local Trading Standards office.


We want you to be fully satisfied with your purchase. As a result, and in compliance with the Consumer Contracts Regulations, we offer UK and EU consumers a 30 day cancellation of contract (starting from the day when your purchase is delivered). Please note: the Consumer Contracts Regulations apply only to Business to Consumer transactions within the European Union. They do not apply to business to business (B2B) and Corporate transactions. They do not apply to transactions outside of the European Union.


You can cancel if the order has not already been dispatched but we will not take back and exchange or refund damaged or defaced products of any type, similarly if the returned product is incomplete, or in an unsaleble condition, or not as it was when the item was dispatched to you. Custom made and made to order items which are only made at the time an order is placed cannot be cancelled – even if the order has not been despatched or received.


The 30 day cancellation period provides UK and EU consumers with a cooling off period to assess their purchase. You have a right to cancel the contract without giving any reason. The cancellation period starts when we enter into a contract with you and will end 30 days after you have taken possession of the goods (or they have been accepted at your delivery address) we are supplying you. In order to exercise your right to cancel you must inform us of your decision by a clear statement in writing* (we recommend by e-mail). We will acknowledge your cancellation and send you specific return instructions along with a unique returns number and a specific returns address which may differ from our registered office address. Please do NOT return anything until we have responded to your cancellation advice.


You have a duty of care to ensure that goods are kept in pristine condition. The Consumer Contracts Regulations allows us to make a deduction from the reimbursement for loss of value of any goods supplied, if the loss is the result of unnecessary handling by you. You must handle the product no more than you might in a shop. If a product is returned in perfect condition suitable for reselling then we will have no hesitation in reimbursing you. Ask yourself, ";would I have accepted this product if I had received it in the condition in which I am returning it?" If the answer is "no" then we will almost certainly make a deduction from any refund if we have agree to the refund.


IMPORTANT: Please do not return anything without contacting us in writing to request a unique returns number. In accordance with the Consumer Contracts Regulations a clear statement of cancellation is required from you. *To avoid any misunderstanding we cannot accept cancellation of contract by telephone and will ALWAYS request that you confirm cancellation by e-mail or letter. If you cancel by letter sent through the mail network please do NOT send it with the goods that you wish to cancel/return. We need to send you clear return instructions and confirm the terms and conditions under which your return is being accepted.

Goods not featured in TRDuk website are not be subject to the normal returns policy and instructions for return should be confirmed with TRDuk before returning.


Retail Customers

B2C or Retail Customers shall have 30 days from the date of receipt of the Goods to cancel their order by giving notice by letter, fax or email to TRDuk. Please note. Telephone calls are insufficient advice of a cancellation. The effective date of cancellation is the date on which the notice is sent. If the Buyer fails to return the Goods to TRDuk within 7 days of the date of cancellation, then TRDuk shall be entitled to recover the Goods and deduct the cost of so doing from any monies owed to the Buyer. TRDuk shall refund any monies paid by the Buyer as soon as reasonably possible but in any event no later than 30 days from the date the notice of cancellation was given. The refund shall be made by the same method as payment. The Buyer shall be liable for the cost of returning the Goods to TRDuk.

These terms shall not apply to any goods made to the Buyers specifications; and B2B trade customers

Ordering

TRDuk uses a live database to keep stock levels accurate and up to date - using our website will allow you to order items as if you are in a shop. If items are out of stock you can on some items (not all) back-order and you will be notified that these items are to be back ordered. These items will be dispatched as soon as they arrive back in stock.

Payment, Pricing & Promotions

Payment is required upon immediate purchase of goods. We use PayPal as a safe method of payment - this protects you as the buyer and Us as the seller

All transactions are secured using the Https protocol which is indicated by the lock icon in the address bar of your browser. TRDuk website is a 100% secure site using 256bit encryption across all pages.

Viewing Orders

To view orders you must be logged in to your user account. Any orders you make are stored in a secure database - you can view your orders in your dashboard under My Account


Orders and Returns

For quick access to track or see the status of any order you have made you can use the following link Orders and Returns and/or click the link at the bottom of every page Orders and Returns

Updating Account Information

Your account dashboard is where you can add or change addresses, change details, and repeat previous orders so please make sure that you keep your password safe and secure. If you have forgotten your password you can click on the forgotten password link and a new password will be mailed to your registered e-mail address.


Please ensure that your details match the information held by Paypal such as confirmed address etc. Always logoff from your account to keep your account secure. If you think your account has been compromised for any reason or your password is no longer secret please use the Contact Us form so we can check and secure your account.